Returns policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

How do I know my items are eligible to return?

To be eligible for a return, your item must be unused and in the same condition that you received it and have a receipt or proof of purchase.
*Only regular priced items may be refunded, unfortunately, sale items cannot be returned.

How do I return my items?

To return your items you need to have a receipt or proof purchase and the item you want to return.

Where do I return my items?

To return your product, you should mail your product to 1332 SW 13TH ST # 1 MIAMI, FLORIDA 33145-1662 United States, Miami, FL, 33145, United States.
*You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

When will I receive my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

I didn’t receive my refund. What should I do?

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mecca.com.do

I received a damaged or corrupted item and I want a exchange.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mecca.mode@gmail.com and send your item to: 1332 SW 13TH ST # 1 MIAMI, FLORIDA 33145-1662 United States, Miami, FL, 33145, United States.

*Depending on where you live, the time it may take for your exchanged product to reach you, may vary.